Your mission - if you choose to accept it - will be to convert leads into actual
customers by building relationships and providing expert advice.
As an estate agent, you'll be responsible for responding to incoming leads faster than Usain Bolt, qualifying them like a CIA agent, and conducting viewings like a tour guide on steroids. You'll build relationships with clients like a matchmaker, but with properties instead of partners.
Please find below a more detailed list of your main responsibilities:
- Responding to incoming leads - you will be the first point of contact for potential clients. You must be responsive to their queries and needs, providing a high level of customer service;
- Qualifying leads - identifying the needs of your clients, understanding their budget and requirements, and guiding them towards properties that meet their criteria;
- Conducting viewings - once you have identified potential properties for your clients, you will need to schedule viewings and show them the properties in person. You will need to provide detailed information about the properties, highlight the features and benefits, and answer any questions your clients may have.
- Building relationships with clients - cultivating strong relationships with their clients and understanding their unique needs, preferences, and budgets.
- Negotiating deals - negotiating deals between buyers and developers, aiming to secure the best possible outcome for everyone;
- Providing expert advice - being knowledgeable about the local real estate market, legal requirements, and financial considerations that can affect your clients' decisions.
- Managing transactions - managing the entire sales process from start to finish, coordinating with lawyers and financial institutions, and ensuring that all parties fulfill their obligations.
- Updating CRM - keeping the CRM up-to-date is essential for maintaining a complete and accurate view of your customer base, which can help improve customer satisfaction and drive sales growth.
- Providing after-sales service - addressing any concerns they may have, and ensuring that they are satisfied with their purchase or rental;
- Keeping up with industry trends - staying up-to-date with changes in the real estate industry, including changes to regulations, new technologies, and emerging trends, to provide the best possible service to your clients.